Privacy policy

In providing Property Lab (the “Service”), PEB LAB SDN. BHD. (“we”, “us”) complies with Malaysia’s Personal Data Protection Act 2010 (PDPA) and handles your personal data accordingly.

1. Personal data we collect

• What you enter in our enquiry, free-consultation and viewing-booking forms (name, email address, phone number, what you are looking for, the content of your enquiry, and similar)
• What is collected automatically when you use the Service (time of access, referring page, browser and device information, anonymised click data, and similar)

2. What we use it for

• Responding to and following up on enquiries, consultations and viewing bookings
• Introducing properties and providing support on contracts, moving in, relocation, visas and education
• Improving the Service, optimising what is displayed, and preventing misuse
• Meeting obligations under the law

3. Disclosure to third parties

We do not sell or pass personal data to third parties except with your consent or where the law requires it. When you make an enquiry (by WhatsApp or by form), we share your name, contact details, enquiry and the property concerned with the agent in charge of that listing — our own agent or a registered partner agent. This is necessary for that agent to reply to you, and by sending an enquiry you agree to it. Where introducing you to a partner professional (lawyer, accountant, financial institution and the like) is needed to serve you, we will tell you beforehand.

4. Storage and transfer outside Malaysia

We keep personal data for as long as providing the Service requires, under appropriate security measures. The Service runs on cloud infrastructure, so data may be processed on servers outside Malaysia. In every case we protect it in line with this policy and applicable law.

5. Cookies and analytics

The Service may use cookies and anonymised click data (aggregated, not identifying an individual) to optimise display and understand usage. You can disable cookies in your browser settings, though some features may then stop working.

6. Your rights

Under the PDPA you may request access to and correction of your personal data, ask about the purposes it is used for, and require that it not be used for direct marketing. Contact us at the details below.

7. How to contact us

For questions about this policy or about how personal data is handled, please use the contact form or the details below.

• Operator: PEB LAB SDN. BHD.
• Address: Scott Garden 289, Unit S 1 3, Old Klang Road, 58200 Kuala Lumpur, Malaysia
• Contact email: admin@peb-lab.com

8. Revisions

We may revise this policy as needed. Where a change is significant we will announce it on this page.

9. Language of this policy

This policy is written in Japanese, and the Japanese version is the original. The English, Chinese and Malay versions are reference translations provided for convenience. In the event of any discrepancy in interpretation between the versions, the Japanese version prevails. Where applicable law requires this notice to be provided in a particular language, that requirement prevails.